It’s All About Providing You With Exceptional Customer Service
Your heating system goes out and it’s 40 below . . . the temperature hits 95 and your air conditioner fails . . . the sewer backs up first thing Monday morning. These are more then an inconvenience . . . they have a serious impact on your business.
At Maxwell Plumb, our team is dedicated to professionalism and superior customer service. Whether you’re a small business owner, a major corporation, an industrial or manufacturing company, an education, government or healthcare organization . . . when you have heating, air conditioning or plumbing problems . . . you need help fast.
We are the quick response team and will respond to your emergency without delay. Day or night . . . weekend or holiday . . . one call and a certified, professionally trained Maxwell technician is on their way. We’ll diagnose the problem, make all necessary repairs and get your operation back in business fast!
Complete Customer Satisfaction. It’s All About You!
Your furnace goes out and it’s 40 below . . . the temperature hits 95 and your air conditioner fails . . . the sewer backs up first thing Saturday morning. Great! The last thing you want to hear is, “Leave a message at the tone and we’ll get back to you when we can.”
You’ll never hear that when you call Maxwell Plumb, with our friendly operators standing by. We listen to your needs and schedule an appointment that is convenient for your hectic schedule. With 24/7 service we’ll be there any time you need us, even first thing Saturday morning.
Our technicians are true professionals; they arrive on time wearing clean uniforms, they listen to your needs, perform all repairs and thoroughly clean work areas. All work is guaranteed and we follow up to make sure you’re 100% satisfied.
Providing exceptional customer service combined with the very best plumbing, heating, air conditioning, air quality and water filtration services is what we do day in and day out. And we’ve been doing it that way since 1989.
We Love NYC & NYC Loves Maxwell PlumbRead Their Reviews
“The customer service was over the top from the get-go - big thanks to Anita, Kim & Cynthia! They fit me into their very busy schedule and the tech Matthew was not only so kind and professional but he did a wonderful job! Thanks, guys!”Eileen N.
About Our Team
To make your experience with Maxwell Plumb the very best possible, we have made major investments in hiring and training the very best Customer Service Representations, Service Technicians and Support Personnel. We provide them with the training, tools and advanced technology to make them leaders in our industry and deliver service that exceeds every customer’s expectations. For your safety and peace of mind, each and every service technician is drug-tested and goes through an intensive background check.
When you have a plumbing, heating or cooling problem you want it fixed fast and fixed right. At Maxwell Plumb we quickly respond to your needs. A Customer Service Rep answers your call, listens to you, and schedules a service appointment that is convenient for you. Our Service Technicians arrive on time, in a highly visible Maxwell service vehicle. They listen to your concerns and explain all repair options. Before any work begins we provide you with Upfront Pricing . . . the price we quote is exactly the price you pay. No hidden fees. No additional charges. No surprises. When the work is completed, the work area is thoroughly cleaned and all debris is hauled away. All work and your satisfaction are guaranteed 100%!
Friendly operators who are ready to help and answer all calls. They’ll schedule an appointment that is convenient for you and your schedule. If you need emergency service they’ll dispatch a technician immediately. Our technicians are dedicated and highly trained professionals; they arrive on time wearing a clean uniform, listen to your needs and thoroughly clean the work area before they leave. All work is guaranteed and we follow up to make sure you’re 100% satisfied with our work and our people.
No Surprises Pricing
Sooner or later it happens to all of us: you hire a company to do service or repairs. You get an estimate and suddenly the work takes a lot longer than expected. The service person had to run for parts and materials several times, had lunch and received a constant flood of personal calls.
Finally, the work is finished and you are presented with the bill. Big surprise. The bill is way more than the original estimate. At Maxwell Plumb we have a better way. We call it our “No Surprises Pricing." We charge by the job and not by the hour.
When a Maxwell tech arrives on site, he listens to your needs, provides solutions and an exact price. The price we quote is the exact price you pay when the work is completed. We remove the clock factor so our professionally trained technicians can take the time necessary to make sure the work is done right.
There’s no running for parts and materials. Our service vehicles are mini-warehouses filled with all the tools, parts and materials needed for the job. When work is completed the area is thoroughly cleaned and the final price is exactly as quoted. . . even if it takes longer than expected.
From time to time just about everyone needs a little help to buy what we want and need. At Maxwell Plumb, our NYC plumbers can make that easy for you with several different financing options. We can take a large expenditure and make it manageable.