"This was all handled with the least amount of disturbance and inconvenience to our residents. Talk about working together with a goal in mind."
Two weeks ago (6/24) we had an emergency here on the property, located on the Upper East Side, and I am thankful for everyone that responded, how it was promptly dispatched, handled by their workers, and then their supervisor who showed up as a second team to assist with additional issues that unexpectedly happened; I cannot speak more highly of their professionalism and patience in accurately locating and addressing the two broken kitchen drain lines that were buried inside various walls leading to our basement storage rooms, which had been flooded. What made this endeavor even more difficult to identify was that we have a commercial space between the 1st floor (really the 2nd floor) where we believed the break was from, and our basement, between which because of the commercial space above, it was even more time consuming to positively identify which line and where it was in order to repair it as promptly as possible.
This was all handled with the least amount of disturbance and inconvenience to our residents. Talk about working together with a goal in mind.
Maxwell Plumb, back in 2019, also expeditiously managed to check, file all the paperwork, schedule with Con Ed, and turn on gas that Con Ed had shut off, all in 1 week. Any building who has had their gas turned off, know this can take upwards of a month (if your lucky) and can even go over six months, so whether the stars were or weren't aligned for us, all I can say is that Maxwell Plumb helped align them in our favor (and I can say this because I was personally in the trenches with them).
So, between that and yesterday's experience with this other crew, I wanted to state out loud that they employ very courteous, dedicated, knowledgeable, patient and responsible workers who were forthright during every step of the way.
As the Building Assistant Resident Manager, I would be happy to go back in the trenches with Maxwell Plumb.
That's it - where praise should be given, it should be acknowledged.